Identity V

In-Game Purchases and Item Delivery Process

How Does the System Work?

• All purchases in Identity V are bound directly to your account the moment the payment is confirmed, ensuring a swift and seamless delivery.
• Rewards may include costumes, accessories, character unlocks, Echoes, essences, or other exclusive treasures that become available almost instantly.
• Once the transaction is complete, a confirmation will appear within the game itself; if your account is connected to an email, you may also receive a receipt from the store platform.
• On rare occasions, due to server synchronization or unforeseen technical delays, it may take up to 24 hours before purchased items appear in your collection.

Accessing Purchased Content

  • Instant Activation: All in-game purchases in Identity V are added to your account immediately once the payment is confirmed, allowing you to enjoy new costumes, accessories, characters, or essences without delay.
  • Cross-Device Synchronization: Purchased content, such as skins, Echoes, or event rewards, will appear on all supported devices when you log in with the same account, ensuring your collection follows you wherever you play.
  • Offline Availability: Certain cosmetic items and unlocked characters remain visible even when offline, letting you browse and admire your collection from the Manor at any time.

Content Availability

The digital content of Identity V is available worldwide across all supported devices and platforms. Whether you are unlocking costumes, equipping accessories, or claiming limited-time essences, every reward remains tied to your account no matter where you log in. Should you encounter regional restrictions or technical issues, please reach out to the platform provider or our support team for guidance.

Purchase Records

After completing a purchase in Identity V, you will instantly see a confirmation message within the game. While no physical goods are delivered, your full purchase history and owned digital treasures are always visible in your account or linked profile, making it simple to review and manage your collection.

Eco-Friendly Gaming Experience

Identity V relies entirely on digital distribution, offering a cleaner and more sustainable way to deliver content. Optimized servers and efficient data management help reduce unnecessary resource use. This approach not only benefits the environment but also ensures players enjoy a seamless and responsible gaming experience.

Delivery Truck on the Road

Instant Delivery Guarantee

For every in-game purchase you make in Identity V, we guarantee that the content will be instantly added to your account once the payment is confirmed. Should you encounter any delay or technical issue with receiving purchased items such as costumes, accessories, Echoes, or essences, please contact our support team immediately. Ensuring a smooth and reliable experience within the Manor is always our top priority.

Refund Process and Support Service

Since Identity V provides digital content instantly, completed purchases are generally non-refundable. However, if you experience payment errors, technical issues, or cannot access your purchased content, you may reach out to us within 14 days of your purchase. Our support team will carefully review your request and provide the most suitable solution for your situation. For more details, please visit our Refund Policy.