• All purchases in Identity V are bound directly to your account the moment the payment is confirmed, ensuring a swift and seamless delivery.
• Rewards may include costumes, accessories, character unlocks, Echoes, essences, or other exclusive treasures that become available almost instantly.
• Once the transaction is complete, a confirmation will appear within the game itself; if your account is connected to an email, you may also receive a receipt from the store platform.
• On rare occasions, due to server synchronization or unforeseen technical delays, it may take up to 24 hours before purchased items appear in your collection.
The digital content of Identity V is available worldwide across all supported devices and platforms. Whether you are unlocking costumes, equipping accessories, or claiming limited-time essences, every reward remains tied to your account no matter where you log in. Should you encounter regional restrictions or technical issues, please reach out to the platform provider or our support team for guidance.
After completing a purchase in Identity V, you will instantly see a confirmation message within the game. While no physical goods are delivered, your full purchase history and owned digital treasures are always visible in your account or linked profile, making it simple to review and manage your collection.
Identity V relies entirely on digital distribution, offering a cleaner and more sustainable way to deliver content. Optimized servers and efficient data management help reduce unnecessary resource use. This approach not only benefits the environment but also ensures players enjoy a seamless and responsible gaming experience.
For every in-game purchase you make in Identity V, we guarantee that the content will be instantly added to your account once the payment is confirmed. Should you encounter any delay or technical issue with receiving purchased items such as costumes, accessories, Echoes, or essences, please contact our support team immediately. Ensuring a smooth and reliable experience within the Manor is always our top priority.
Since Identity V provides digital content instantly, completed purchases are generally non-refundable. However, if you experience payment errors, technical issues, or cannot access your purchased content, you may reach out to us within 14 days of your purchase. Our support team will carefully review your request and provide the most suitable solution for your situation. For more details, please visit our Refund Policy.