REFUND POLICY
In Identity V, we are committed to delivering players a thrilling asymmetrical horror experience, filled with strategic gameplay, tense chases, and regular updates. Since all purchases involve digital content, completed transactions are generally non-refundable. Unlike physical goods, digital items are delivered instantly and considered used once claimed. If purchased content cannot be accessed due to technical issues, or if an item does not function as intended, our support team will review the situation to provide an appropriate solution. Please contact support within 14 days of your purchase. Each request is evaluated individually, and potential solutions may include refunds, item restoration, or alternative compensation when suitable. To help us resolve issues quickly, provide details such as error codes, your device model, operating system version, and any troubleshooting steps already attempted. Clear and accurate information ensures faster and more effective assistance. Note that refunds are generally not available due to unstable internet connections, unsupported devices, or third-party software interference. Purchases made through Google Play, the App Store, or other external platforms follow their respective refund policies, which we may not be able to override. We encourage players to review product details, compatibility notes, and terms of service before completing a purchase. This helps ensure the selected content meets expectations and avoids unnecessary frustration. Our refund policy balances fairness for players while supporting the ongoing development and stability of Identity V. With your understanding, we can continue to grow the community and deliver an ever-improving, immersive multiplayer experience. For questions regarding purchases, refunds, or technical issues, please contact our official support channels. We are always ready to assist and help you get the most out of every match.